Shipping Policy

This Shipping Policy outlines the terms and conditions for shipping orders placed on The Interior Corner website, located at https://theinteriorcorner.com/. This policy is a legally binding agreement between you ("the Customer") and THE INTERIOR CORNER LTD ("the Company," "we," "us," or "our"). By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms set forth in this Shipping Policy.

1. Order Processing Times

1.1 Processing Time: All orders are processed within 2 to 3 business days (excluding weekends and UK public holidays) after receiving your order confirmation email. Orders are not shipped or delivered on weekends or holidays.

1.2 Order Cutoffs: Orders placed after 12:00 PM EST will be processed the following business day. We reserve the right to delay processing times during peak seasons, promotional events, or unforeseen circumstances.

2. Shipping Rates and Delivery Estimates

2.1 Domestic Shipping: We offer standard domestic shipping at a flat rate of $15.00 USD. Express domestic shipping is available for $35.00 USD. Delivery estimates range from 3 to 7 business days for standard shipping and 1 to 3 business days for express shipping.

2.2 International Shipping: International shipping rates are calculated at checkout based on the destination, dimensions, and weight of the package. Standard international delivery typically takes 7 to 21 business days. All shipping costs and currency conversions will be presented in USD ($) at checkout.

2.3 Delivery Estimates: Delivery estimates are provided as guidelines only and are not guaranteed. THE INTERIOR CORNER LTD is not responsible for shipping delays that are outside of our control, including but not limited to customs processing delays, weather conditions, carrier disruptions, or inaccurate shipping information provided by the Customer.

3. International Shipping and Customs (DDP)

3.1 Delivered Duty Paid (DDP): We ship all international orders on a Delivered Duty Paid (DDP) basis. This means that THE INTERIOR CORNER LTD pays for all import duties, taxes, and customs fees associated with your order.

3.2 Customer Responsibility: The Customer will not be responsible for any import duties, taxes, or customs fees upon delivery. The total price you pay at checkout on The Interior Corner covers the cost of the items, shipping, and all applicable customs charges.

3.3 Customs Clearance: While we handle the financial aspect of customs clearance, please be aware that customs authorities in the destination country may occasionally require additional information or conduct inspections, which could cause minor delivery delays. We will work diligently with our carriers to ensure a smooth customs clearance process.

4. Order Tracking

4.1 Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.

4.2 Tracking Updates: Please allow up to 48 hours for the tracking information to update in the carrier's system after you receive your confirmation email. If you have not received tracking information within 5 business days of placing your order, please contact us at info@theinteriorcorner.com.

5. Delivery Issues and Lost Packages

5.1 Incorrect Address: THE INTERIOR CORNER LTD is not liable for orders shipped to an incorrect address provided by the Customer. Please verify your shipping address carefully before completing your checkout. If an order is returned to us due to an insufficient or incorrect address, we will contact you to arrange re-shipping, which may incur an additional shipping fee of $20.00 USD.

5.2 Lost or Stolen Packages: We consider a package lost if it has not been delivered within 30 days of the estimated delivery date. If your package is lost or stolen, please contact us immediately at info@theinteriorcorner.com so we can initiate an investigation with the carrier.

5.3 Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with photographic evidence of the damaged item(s) and the outer packaging. We will promptly arrange for a replacement or issue a full refund, including any shipping costs.

6. Shipping Restrictions

6.1 Geographic Restrictions: We currently ship to most countries worldwide. However, there may be certain remote locations, restricted regions, or countries subject to trade embargoes where we cannot ship due to carrier limitations or legal restrictions.

6.2 P.O. Boxes and APO/FPO: We are unable to ship certain oversized or high-value items to P.O. Boxes or APO/FPO addresses. To ensure successful delivery, please provide a physical street address at checkout.

7. Changes to Shipping Policy

7.1 Policy Updates: THE INTERIOR CORNER LTD reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on https://theinteriorcorner.com/.

7.2 Continued Use: Your continued use of our website and services after any changes constitutes your acceptance of the new Shipping Policy. We encourage you to review this page periodically to stay informed of any updates.

8. Contact Information

8.1 Inquiries: If you have any questions, concerns, or require further clarification regarding our Shipping Policy, please contact us using the information provided below:

• Company: THE INTERIOR CORNER LTD
• Website: The Interior Corner (https://theinteriorcorner.com/)
• Address: 2 Priory Corner, Main Road, Chelmsford, Essex, United Kingdom, CM3 4HA
• Email: info@theinteriorcorner.com